Contact Information and Technical Support

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Customer Care Information:

Click the Phone menu on the SJphone Main panel, select Preferences, and go to the Support tab.

 

Bug Reporting

This form is used to provide SJphone developers with the information necessary to fix problems that may occur. You may automatically record and submit the information about the problems.

To do this,

Click the Phone menu on the SJphone Main panel, select Bug Reporting, then Start Recording.
Reproduce the problem
Click Phone on the Main panel, select Bug Reporting, then Submit....

The Submit Bug Report window will appear.

Describe the problem in the window.
Select the path to which SJphone will write the bug report.
Click the Save button.
Send the bug report to the e-mail address shown on the Submit Bug Report window.

You may cancel bug report by selecting Cancel Recording.

 

Remote Console (available in the Advanced Mode interface only and may be unavailable for some service profiles)

Attention! You need to contact the support team to obtain the information on how to obtain remote on-line support.

 

Remote on-line support allows the support team to solve your problem remotely. They may review configuration options and immediately correct them if necessary. You need to contact the support team to obtain the information how to receive the remote on-line support.